Traditional services orgs sell repeated services to their customers (let me upgrade you to windows 2000, let me upgrade you to windows 2008) and so on. Or they sell transformation services (strategic services and other considerations) around the building and deployment of software solutions. With Cloud computing that original services market begins to disappear. In fact, within the next five years as Cloud computing offerings expand – the traditional consulting services models will have to change.
Note: “The irony is that in the old days, the base tech wasn’t advanced enough and needed all the services people… now, it’s getting advanced enough to the point those old-school services are not needed. Hence the defensive position from above comment, but resisting the imminent change only hastens the legacy service org’s ability to finally make the shift…it might be too late for them. Technology is cannibalizing the services market that the tech itself needed & created to achieve its current status. Binary Evolution.” Christos Fotiadis President and CEO of Protogroup
To this issue comes the concept of transitional services. With transitional services the services group Is able to offer a series of transitional and transformation services to the companies they work with:
· IP Publication and management solution
· Business rules to support IP Publication and Management
· Business rules to support data placement and replication
· Creating the neural network within the business services to build and deliver managed IP.
From a business perspective this allows the organization to consider the relevance of the IP they are moving around as well as offering the prescriptive rules and processes to enable the publication, retrieval and construction of the overall cloud based solution. Some organizations may even use this as an opportunity to force the adherence to business rules for all IC.
There are a number of terms that will be addressed in the glossary section of this document. A critical term to note however is the use of the phrase Managed IP. Managed IP is not truly a Knowledge Management system in the long held tradition of what a KM solution truly is. Managed IP is a SME driven IP validation system that will allow the organization to provide users with a simple response process for their IP use and reuse:
· Did this answer my question?
o Simple decision tree for users to leverage when evaluating the IP in the system. They can choose to pull from the managed and unmanaged IP in seeking a solution to the question they are asking.
· Could this answer my question?
o This comes from the unmanaged IP world
o The solution may in fact apply, it may not
· Does this solution have a known work around?
o Now this is where we leverage the concept of managed IP. In this scenario we evaluate and build a SME set of solutions to known specific problems. These are the top returned or best guess returns in the search engine
o The value proposition of this is that there are situations where users may seek a solution to a problem that is “similar” but not “the same” as the solution and problem set for the managed IP. This allows the solution itself to expand if it is able to handle more problems than the originally created problem. Additionally this can be done in an automated fashion leveraging the user’s interaction with the system reducing the cost of the SME’s in expanding solutions.
Note: As a technologist I put technology as the first bullet. But as a business person you may read this section differently (people, process and finally technology). The reality is the order doesn’t matter. In fact it should probably be impact on the business, people, process and finally technology if we were really building this in a way that made logical sense.
 Most support organizations publish the “known” or “best” work around for their end users.