My Amazon author page!!!!
In the best sent of customer service. I’ve been complaining about Noah’s Properties. Well their customer service is and remains horrible. Actually I have been complaining a lot about customer service in the past 8 years I have had my blogs running.
So in the best sense I am going to applaud an organization with exceptional customer service. Yesterday I had to take my car to the shop for a side mirror replacement. The mirror and the garage had an argument and the garage won.
Anyway, I said to the service representative that in fact I had to get the car by 11 am if that was possible. I then said I will call at 11 am. They dealership is right across the street from where I work so I said I will walk back over or call at 11. Three different people at the dealership offered me a ride as I walked out.
I got stuck in a meeting and couldn’t call at 11 because I forgot. But the dealership didn’t. They called me to let me know they could be done at 11, but that in fact there were other things the car needed and they would need to keep it about 5 more hours. I got a ride to the lunch meeting I had and said that was fine.
Around 1 they notified me that in fact they couldn’t finish the car today at all, but they had a loaner ready to go for me. I hit the dealership after lunch was in and out in less than 10 minutes with my loaner mini. As we were walking out the service representative said “sorry its not an S” if you are a mini fan you know what that means – still fun to drive but you lose zippy.
So in the world of customer service Mini of Montgomery Country Maryland rocks. (I suspect Dryer and Reinbold of Indianapolis where we bought our first mini would have rocked as well in both cases the sales experience was simply exceptional).
Just to be fair. That and I have to say it restored my faith a little in customer service. Because Noah’s is the worst, no communication horrible service and in the end, over priced. Mini of Montgomery is the opposite, and by the way in their lounge they have fantastic coffee.