Why I chase Knowledge Management Systems…

I began my professional career as a school teacher. In particular or to be specific as an elementary school teacher. I brought my personal computer to the classroom, and the kids and I built the application. We used my computer to track, measure and eventually publish our findings on Acid Rain. We, well my school was upwind of the Indiana University coal-fired power plant during the winter months. Our acidity of rainfall was far greater in the winter than in the summer. We, my students and I planted corn and grew it in both the winter and summer acidity to demonstrate the impact of acid rain on corn.

For me capturing, sharing and evaluating information is critical. I am not by profession a data scientists. I have and do build systems designed to support the capture of data. I do not design information systems that encompass the metadata and evaluate the data quality. I build the capture systems. I can honestly say in the past 20 plus years of chasing IP, the worst problem in any organizational IP management system is not the technology. In fact, I can almost guarantee that it is never the technology that causes the problems.

It is the reality of human beings. There is a perception sometimes that what you know is what makes you important to an organization. To the degree that is true but not fully. The nature of the information people has why people move up in an organization. The breadth of the information allows you, supports and enables decision making. You have to have people with experience in the organization. That experience allows, supports and enables stronger decisions. You also have to have new ideas. Just because something has always happened a certain way, doesn’t mean that way is the only way something should happen.

Empowering employees to share the information they have is difficult. As I opened with, I have chased reality for more than 20 years now. I can tell you within 10 minutes of a meeting starting where the information is in the room. I can also within a couple of hours tell you why the information isn’t known to everyone. I am not talking about the reality of information governance. That is a different issue. Simply the reality of information flow. It has been my life’s work for the past 20 years. I know that I have failed to improve that reality. I am not going to quit. It is possible for organizations to build responsive, receptive and managed IP systems that will benefit all employees and customers.

More to come…

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knowledge seeker