12th technology component of building an inter-generational knowledge transfer system…

1.1.1.1 Integration with the training system:

A feedback loop and point of integration is the DLM© system, the SME, the user and training. One of the components of the launch portal for the IGKIT is the integration points. From one portal you can consume IP, templates, SME guidance, Known good solutions and formal/informal training. The loop here is for the training group to gather information on what training is required.

imageThe training cycle shown here builds from the initial concepts delivered by SME’s and documented with the intent of finding the next SME or improving the quality of skills in the organization. The second part engages the mentor and of there is the legal or required and role specific training. The feedback loop then becomes a continuous training improvement process.

Each group building training gets feedback form the other groups delivering training. Each group has a different goal in the training they are delivering. SME’s wish to get from questions asked to questions answered. Mentors wish to move their mentees up the skills stack. The organization has legal requirements for specific training and finally there is the role specific training for members of the organization. Each hen can provide effective feedback that can be measured for both impact (where is the feedback coming) and orientation (who is delivering the feedback).

This creates another feedback loop for the generation of new training. If the SME or Mentors, see missing required skills they can go to the role based training team and provide that feedback. The same is true of the role based team, if they while building training find something that is missing they can build that into training and provide the feedback to the SME’s and mentors.

1.1.1.2 Integration with the brainstorming system:

It is such an easy thing to say. Integrate people, process and technology into a process for Brainstorming. Most organizations don’t have planned brainstorming sessions. Fewer still have open brainstorming sessions. The difference? Significant. If I know every month there is a brainstorming session for my group I won’t interrupt meetings with ideas the rest of the time as much. I have a place and a forum my ideas. If the brainstorming session is truly open, then everyone can participate and that increase the velocity of new ideas.

Now that said what is a brainstorm session?

There are rules for hosting and delivering a brainstorming session that is open:

· All ideas are welcome

· All people are welcome to share ideas

· NO ONE INTTERUPTS

· Loud is not right

· No people are discussed only ideas.

· The way things are, and that won’t work here are stopped at the door.

· The theme for the session is posted, ideas not apparently or readily connected to the theme are stored in the parking lot

The first two are the hardest. Frankly the only way the first two work, is if the last one is followed without loss. The feedback loop on the parking lot is IT CANNOT BE A PLACE IDEAs ARE SENT TO DIE. Interruptions of any form are bad. When you interrupt someone else as they are speaking you are dismissing that person. It doesn’t matter if they are wrong in what they are saying. First off because in a brain storming session there is no wrong. But secondly because it truly sends the wrong message.

Raising your voice isn’t accepted. Finally, perhaps most importantly discuss ideas not people.

1.1.1.3 Integration with the parking lot system:

Once an idea reaches the parking lot let the idea creator know when the next parting meeting is. If the second Tuesday of every month is your brainstorming session the third Friday of every month should be the open parking lot session.

The rules for the parking lot are very simple”

· Is this idea one we should devote a group to study?

· Is this idea something we should have the creator flesh out and represent?

· Should we focus a brainstorming session on this?

· Does this idea modify an existing system or idea?

· Are we ready for this idea?

Parking lots have to be open and follow the same interpersonal rules as a brainstorming session. In fact, those three simple rules should simply be adopted by everyone.

· Never interrupt a speaker (if you have a question, raise your hand)

· Never raise your voice

· Always consider the idea NOT THE PERSON!

Parking lots should generate a new idea feedback loop that keeps all ideas alive. An idea should never be moved from the parking lot to the trash can. Parking lots can have on-going discussion areas that remain in parking lot as WIKI’s or other interactive discussions that are addressed at the start of every parking lot meeting (we have 20 items in the Parking Lot Wiki, are there new ideas or new concepts we need to discuss for those 20?) if yes you talk the old parking lot ideas. If no you move on to the new parking lot ideas. If you consume the monthly open parking lot meeting with old ideas. Then you schedule a second parking lot meeting for that month for the new ideas.

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Author of The Syncverse