Technologies and components of an IGKT system (part 9)

1.1.1.1 On-line and Off-line use

Based on this there are additional technology beyond the web service that are needed. The first is a directory structure that will support the device checker and the rights assignment for users. The simple model for this would use groups within the directory to manage the security application. If you are in the off-line, some training group than all training authorized for your group would be available to you, and all authorized off-line training would be available. The reverse, the no off-line training group would have all training available to that group when on-line, but none that can be transferred.

1.1.1.2 PC/Tablet/Mobile Devices

The device checker application would reside with the web service on the server system. It would determine both the device being connected, the total available storage on the device (this would be set by the user creating a top utilization percentage say 95% of storage consumed) taking the percentage of usable storage and not exceeding that. IE if you are asking for 10 gig of training to be downloaded notify the user that they only have 5 gig available, and that based on the connection of the device the download would take 2 hours. (or 15 minutes or a week you get the idea). Finally, the device checker would also if needed create the secure container on the device consuming the training. This would allow all users to easily consume training that is public or openly available. But only those users with rights would get training that was secure. If the training was secure the device checker would manage the secure container for the training. The TTL of the certificate given the user could be determined based on a number of factors. When the TTL expires the user has to enter their password, or has to connect to the server system, enter their password etc. Depending upon the security requirements for the device and for the training.

1.1.1.2.1 Easy addition of new material:

During a course a user needs the ability to offer comments and offer new thoughts. Beyo9nd specific to a course there needs to be an easy uploading of linked and unlined content. Linked content would be a user podcast or vlog or blog focused on the content and information in a training course. Either nuisances or additional material. New would be something there isn’t currently a training module for or something that isn’t currently considered. This allows for parking lot ideas to being creating training content. Additionally, this allows for off-line interaction with brain storming sessions and feedback on new ideas and potential areas of organizational growth.

Often new materials such as the ones uploaded above have an incubation period and a review period. Users in this system would be able to select “known good sources” that would bypass the review period for specific users they have selected. This allows information to flow quickly throughout the system. It also allows the SME’s to see who is next up.

One of the things that I have always advocated is that SME’s have to be rotational. I’ve seen great community and KM systems that fail over time because the same people are doing the leadership jobs year after year. At some point, normally after a year, the been there done that experience is no longer valid. So rotational SME’s is a critical component with the DLM© system. If you spend more than a year in a SME role there has to be a uniqueness about that role that requires your presence. Otherwise, every SME in the system should be looking for the next SME! SME’s that stay too long in the role actually create a barrier that is hard to get around. They hoard information (that they share) but reject or exclude information that isn’t in the system they created.

Where in the past a SME was an information owner. We want in this system to move them to solution owner. That way if the information they have, doesn’t fix the problem or solve the issue they will seek new information related to the solution. It creates a more inclusive system for knowledge transfer.

1.1.1.3 Easily download new information, and suggested additions:

The next component that needs to be built is that of a comparison and interest connection. Part of this will come from the SME’s (people interested in cloud computing will be interested in Server less computing). Like the various on-line shops when you buy X, you get a message that says previous purchasers of X also bought A, D and F. The same true for our training system where the SME’s recommend A, and we watch trends to capture D, F and any others beyond that. This tool operates in the background tracking completed training (which the system captures anyway).

1.1.1.4 Integrating DLM© Libraries:

As we build out the information catalog or service catalog for IGKT we will need to integrate the components of the DLM©. This includes (but is not limited to):

· SME developed information

· Known good IP

· IGKT data store

· Known Good Solutions

· Know solution variations and other methods

· Templates and delivery vehicles for solutions

· How to media data

· Podcasts

· Formal and informal training

1.1.1.5 SME Developed Information

The reason we select SME’s (for 1-2 year terms no longer) is that they have knowledge (working and real world) of a solution. They have been there and done that. Why is that critical, when they create data they do so from the real world experience perspective. That means that they remain open to new ideas. If they stay in office too long, they lose that ability.

1.1.1.6 Known Good IP:

Known good IP is interesting. First off that we have to differentiate information in the first place. But there is the concept of a known good source and beyond that known good IP. When troubleshooting installed Microsoft server products on your own the best place to do your own research is TechNet. That, TechNet, is a known good source for fix data related to Microsoft products. In the case of TechNet, you connect your IGKT system to that source easily for users.

1.1.1.7 Leveraging an IGKT Store:

Over the past couple of years I have worked with a number of crowdfunding projects. The enthusiasm and desire to create something new is invigorating. The one thing that always seems to bite the campaigns (there are a few that don’t have this issue) is the reality of not understanding manufacturing. While the reality of manufacturing is never quite what we think it is, or for that matter what the salesperson tells us it is, we should learn. A component of the integration of the DLM© is the storage of IGKT information of the past. This can be a connection to a human being, if that person is still in the organization just now in a different role.