The expert culture isn’t all bad by the way. It is however, a huge stumbling block when you consider the reality of getting information into a KM system. We do however need to create a social model (not social media, actual human interaction) that would allow the experts to feel like contributing to a KM system would be of value.
So first off, effective the rest of this book we will focus on the concept of Intellectual or Knowledge Capital rather than Knowledge Management. KM in and of itself is an extremely valuable outcome of deal with the three components people, process and technology but sadly the management of knowledge has gotten a really bad name. So in considering the path for inter-generational knowledge transfer we are building into a knowledge capital system.
Creating value for experts
So experts have a value proposition. They have knowledge of how things function or how things were designed. They are the architects and builders of what is there. It is always important to note that they have that information because that is the value they bring to the system. They built or designed it. Systems like human beings have weak points. The designers and builders know where those weak points are so having them engaged in our system is a ton of value. That said there is another kind of expert that we often forget over time. That is the just starting professional. Why? They don’t have the other issue experts have. We build this system and it works this way.
Creative value for experts is critical and different. On one hand we have the person or people that built the existing system and they have specific knowledge of how the system was constructed, what the intent was and of course any weak points. Then you have the new employee who looks around and asks why do we do it this way? We could do it this way and it would be much faster.
Value for experts and why is knowledge management so hard?
To bring it all back around to the original intent of this chapter the impact of knowledge organization is significant. The more knowledge you can gather, manage and return to users quickly, the faster problems go away and the quicker your delivery your missing or deliver profit. The reality of the information you are capturing though is that first barrier, experts. The next barrier is an interesting problem and one that will continue to evolve over time.
The impact of mobility.
We have experts, who designed and built the systems we are using. Then you have the reality of how people actually use a system. The coolest addition is the reality of cellular devices. Well not just cellular devices the concept of connected mobility. The reality of connected devices is the connection. They generate massive amounts of information, and with internet connectivity they can consume and utilize massive amounts of information as well.
In the reality of why is KM hard, this interesting reality creates two problems for us to consider.