The concept of an apprentice is still one that is in use today. The reality of the apprentice model is that it is radically differently. We have pushed the old model into the newer more agile mentor model. But a mentor cannot build and drive the information system. Mentors are designed to improve any one person’s skills based on their knowledge and ability to convey that information. It is, mostly, a one on one relationship much like the apprentice of old.
Considerations in building an effective IGKT system are actually quite easily defined.
An easy to use interface has a number of components to it. The first being what is easy and the second being on what device. It is fairly common today to utilize the traditional web interface as a presentation interface. Designing a web system that is inclusive and spans the generations for knowledge capture requires some creative thinking
Hey – it’s time for your first brainstorming session! How do we build a starting point where everyone in the company will feel comfortable posting, adding, sharing and consuming information?
So here are some topics to discuss for your first brainstorming session:
· Cluttered is always an option – depends on your organization
· Fast? Mobile enable? Mobile empowered?
· Many tabs? One Tab with many links?
· What do we have (good) today?
· What do we have (needs improvement) today?
· What are new employees using?
· What are established employees using?
Once you’ve got that first brainstorming session under your belt you will have a great idea of two very distinct things, loosely what this site should include and roughly what it should look like. Oh yeah and when your first Parking Lot meeting is!
The concept of one-stop-shop truly varies by organization. What does it mean in your company? Today most organizations have distinct sites for the following:
· Employee Services
· Knowledge Capital
Oh, yeah, that is going to be a problem right? Time for your second Brain storming session (you can probably base on this initial pattern do the math. 7 core concepts, 7 brain storming and 7 parking lot sessions. According to adult learning theory only 16 more to go to make that process de rigor. So this session for brainstorming we need to do something a little different. Not change the brain storming rules but we need more roles. We will need to have someone for the IP team, someone from the employee services group, someone from training and finally someone working in the mentoring program (which may be part of the training team). As they walk into this session you will need to consider the following:
· There are no right answers.
· Enter the room seeking answers, not holding them.
· Open mind is more than open to persuasion.
The first bullet is to get rid of the way things are syndrome. The second bullet asks people to leave that way things are specific to their group in their cube or office. The last one is about truly accepting a brainstorming session. The hardest thing to do in a brainstorming session is to prove the merit of every idea. Parking lot discussions are for the art of the possible. Brian storming sessions are all about the universe of potential. So if the team starts with the assumption that no one in the room has the only answer, then the meeting goes a lot smoother.
Hey – parking lots are places ideas flourish not go to die. Start every brainstorming session off reminding people that a parking lot idea isn’t a punishment it is an opportunity for the idea to be reviewed in the right context!
Creating an ongoing list of existing systems and what should be in our new system will be useful. The place to start is finding the three top used sites in the company.
Hey I share – how about you?