Finding, using and well reusing a known good source. And the battle to get that into a digital information system. After all–we are nearly in the information age right…

In the world of information, a known good source is an interesting situation. Interesting for two considerably different reasons. There are many people that are personally known good sources. In other words, you know that if you got to that person you will get the right information, every time. Or worst case you will get directions as to how to gather the right information. The second is an electronic source of information you can search.

An inclusive system for Inter-generational knowledge transfer starts with that electronic system. Why? You cannot guarantee that the “expert” will respond in the same way to every person, and frankly worse case they are a choke point. A system with a choke point is not as efficient as a system built without choke points.

Taking into account the social and professional sources you have at your disposal you build a personal knowledge network. That network contributes to your ability to quickly answer questions or solve problems. The larger and more effective your network the better you are able to take the observations gained, modified by orientation and building the right decision model.

Of course reality sets in. Systems that extend often weaken. The larger the network the longer the response and the further from known good sources you get. The sensitivity of time when solving problems is both a reality and risk.

· How fast do I need the information

· What sources have given known good information on this topic in the past

· What factors limit the response rate of my network?

The first and the last seem pretty similar but they are extremely different. The middle of this system is the problem area. If the middle is a human being that information is always at risk. Does the person you are reaching out to continue to study the problem once they have solved it once? As a former teacher I can tell you there are many types of test takers. The first type likes to make patterns when taking a test. They don’t guess, they randomly pick answers. Another type answers once, turns it in and walks away. The Ah-Ha test taker reads the questions they know light goes on and they answer those quickly. They then come back and work on the ones they didn’t have an Ah-Ha answer. They are the hybrid between the set and forget and the ponder and wonder test takers. Our last type is the test retaker. They answer everything, go back and check. Some, check over and over and over. Known good sources aren’t the first type but the can be the second type.

If your known good system is an inclusive knowledge capital system designed around the concepts of Screen, time and source you have a leg up. Now there is a person (SME) whose job it is to answer those questions and then look for every variation of that question. To find every other possible answer. Taking the concept of known good source to a new level.

imageSocial, in that there is an interactive action that occurs. Professional in that the SME understands the concept and the topic. Inclusive because all answers to the question are evaluated. Inclusive because you get the experts that have done this 100 times before. Fresh and exciting because you get the brand new people looking at the problem from a different angle.

From left, the inclusive system to right the tacit knowledge network. The left system always updates and evaluates information, solutions and ways to look at things. The middle section relies on the expertise of those that have been there or those who’ve studied the problem. Experts aren’t always people that look at something for 10,000 hours. It’s important to evaluate the validity of a source. If the source is stuck (the way things are) you end up with the top solution. You don’t ever get the new solution to the problem. That creates the know good source error.