My Amazon author page!!!!
Host: Glad to see my viewer and contestants all returned from our commercial break. Now we move on to question 2.
Lucky Business: Cloud Business two, I am looking not only for VDI technologies but also for a SaaS and PaaS set of solutions that will enable my workforce. We talked in the last question about them being distributed. They also range, our office staff tends to be less computer savvy, our field staff tends to be extremely computer savvy. What type of training solutions do you offer today?
Cloud Business Two: Thank you for the question, we offer CBT, ILT both online and classroom as well as SPOT training. Each of our instructors has credentials both as a technology specialist but also as a trainer.
Lucky Business: Thanks Cloud Business Two, Cloud Business One the same question please.
Cloud Business One: We find Cloud based training to be the most effective and offer a variety of cloud hosted CBT training modules for our customers and their end users. You can use the training right from your computer any time you want to.
Lucky Business: Thanks Cloud Business Two, Cloud Business Three the same question please.
Cloud Business Three: wow I hate to do this again, but can I ask some clarifying questions?
Lucky Business: you sure can.
Cloud Business Three: What modalities of training have worked for your organization in the past during migrations? Do you prefer Instructor Led Training (ILT’s) or Computer based training (CBT) or does your organization need a hands on white-gloves approach?
Lucky Business: that is a great question. I guess in the past we have struggled with training. We haven’t really been able to deliver the best training to our users in a way that they could leverage easily. We have struggled with migrations as well in part because we can’t deliver effective training. IT is perceived as a drain rather than a value right now, which is why we are looking to the cloud to solve all our problems.
Cloud Business Three: First of all in that scenario I wouldn’t recommend you simply leap to the cloud. There are a number of things you need to consider. For example while a migration featuring white-glove processes is more expensive, your users may in the end perceive it as a more effective way to migrate. You can then focus your training on the power users and they can in turn provide additional support for the rest of their teams during the transition. The other side of training is you have to consider the effective modality of the training to be delivered. Many companies rush in with easy training answers and that isn’t the right way to approach this. I would recommend starting with a few varied training exercises to see which modalities fit your workforce knowing that your work force may approach things from two different ways.
Lucky Business: Thanks Cloud Business Three you’ve really given me something to think about. Perhaps we have been going about this all wrong.
Fade to black – commercials again (well we have to pay for this show somehow)