Phone Companies and Mortgage Companies

Why is it that in any other industry the customer service team is happy you’ve actually purchased their product or use their services – except the two above?

I have been thinking about this for the past week as I have talked to my mortgage company and have dealt with Vonage. It seems to me that these two businesses have forgotten that the reason they are in business is that they have and MAINTAIN customers. To me, I will never do business with Vonage again. I’ve had a couple of good mortgage companies over the years – but for the most part they are bad. I’ve had run ins with AT&T and other phone companies over the years as well.

Really I have to say (from a positive notes) I’ve had nothing but good experiences world wide with Tmobile. Their customer service is exceptional and frankly they really seem to care about me as a customer.

My previous mortgage company (and now I regret getting a really low rate during the refi) was great as well, Midwest Bank out of Chicago.

So today rather than lambast the idiots of the world I am sending a shout out to these two fine companies who really seem to care about their customers.

One thought on “Phone Companies and Mortgage Companies

  1. I enjoyed reading your blog! I am sorry that you are not happy with your dealings with your phone company and mortage company. But, that is where I can help you. I am a Telecommunications Consultant. For all of your needs, be it energy(elecrtic), or your phone, cell phone, IT solutions, etc..

    I can take the unhappy/rude customer service that you have to deal with and give you better CS, as you get to deal with me! Bonus, I can get you better rates!

    Please feel free to conatct me. I have a few friends in the mortage industry and I can refer you to one of my friends.

    Take Care,

    Anastasia Sillaway

    PS I love my company and what I do. I will always have a smile on my face and in my heart with GoodTelco!

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