Clarity.
Understanding.
Communication.
I am presenting on this topic at our Internet technical readiness meeting next Monday. As I walk through my slides I keep wondering what the words really mean.
Its all well and good (unless someone loses an eye) to pretend that we understand the concepts of communication. But in effect who are we kidding?
Communication is as much an art (body language) as it is a skill (keeping the topic interesting). We blend the concepts of adult learning (humor and relavence) with the concepts of education (moving you from a 100 level understanding to a 200 level).
But you cannot test communication. You can test results (post communcation) but the actual communication cannot be tested. And that might in fact be the problem. At times the delivery of the message is as important as the actual message is. The what of what you are saying is always important. But sometimes the How and the Why are just that much more critical. Saying what you mean, but adding the but to the message causes people to react differently to your message.
Think about it. There are people “honest” people they call themselves who share their critique of your idea because they are “just being honest.” But their message is lost because “honestly” they are rude. I had a co-worker like this – he was “cruel” to be people in the name of honestly. In the end, everyone ignored him because his message was seriously screwed up.
i had another co-worker that would propose brilliant ideas. But he would never stand up for his thoughts and would let people (like the person above) run over his ideas. Of course, he was the guy you went to afterward and did what he said. But he could have led us out of horrible meetings by sticking to his guns.
There was another person in that group who never listened.
Another person who was always angry.
Another non-listener.
ANother person with not-invented here sydrome. That works in a small world that is contained but in reality you cannot succeed with that attitude.
So why does communication fail? People.
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